Max 10 Endpoints

Remote Support
Only
for Windows Pro/Server
and Network Environment

Standard

Max 20 Endpoints

Remote Support and Onsite
for Windows Prof /Server
and Network Environment

Preimum

Max 40 Endpoints

Remote Support and Onsite
for Windows Prof /Server
and Network Environment

Need Custom Plan? Contact Us
info@pcservices.com.hk

Services Compoents

Services Object Include on Plan

Features	Basic	Standard	premium
Contract Period	12 Months	12 Months	12 Months
Max. EndPoints [1]	10	20	40
Remote Support	Unlimited	Unlimited	Unlimited
On Site Support [2]	None	15	Unlimited
Network Support	Yes	Yes	Yes
OS Support [3]	Windows Pro /Server	Windows Pro/ Server	Windows Pro/ Server Mac OS
MDM Support [4]	None	None	Yes
[5][6][7][8][9]	Quote	Quote	Quote

Remark

[1] The total number of this plan support, support type cover Desktop/Noteboo/Server.
[2] The Plan include no of times of on site. That can not be as regular site visit, if looking for regular site visit, pleaes contact us.
[3] Support OS of Windows Professional/ Enterprise/ Windows Server/Mac OS. Each plan only support 1 Server.
[4] Remote support of Mobile Device on iOS and Android.
[5] The on Site Services only provide on register Endpoint, not apply on new equipment installation.
[6] The Services Plan not include equipment relocation.
[7] On Site Services only valid on register site and endpoints.
[8] Support Services on Mon-Fri 9:30 - 17:30 except Public Holiday.
[9] All terms and coverage object base on final contract which agree on both parties.

Basic